Shipping policy
Thank you for shopping with Paige Poutine! The information below explains where orders ship from, expected processing and delivery times, tracking, customs fees, and what to do if your happy mail goes wandering.
Where We Ship
Paige Poutine ships worldwide wherever shipping is available.
Stickers, prints, cards, stationery, and other paper goods are packed and shipped from Ontario, Canada.
Some made-to-order products, including apparel, are produced and shipped by trusted production partners. These products may be made regionally and shipped from a facility closer to the delivery destination.
Digital products are delivered electronically and do not require shipping.
Shipping availability may vary depending on the product, destination, carrier, or local restrictions.
Shipping Costs
Available shipping options and costs are displayed at checkout before payment.
Free shipping may be offered when an order reaches a qualifying minimum. Eligibility can vary by destination, promotion, or product type and will be applied automatically at checkout when available.
Digital products do not have shipping charges.
Processing Times
Processing time begins after your order is placed and does not include weekends or statutory holidays.
- Stickers, stationery, prints, cards, and paper goods: 1–3 business days
- Made-to-order products, including apparel: 2–5 business days
- Digital products: Usually available shortly after purchase
Processing may take slightly longer during holidays, product launches, sales, or unusually busy periods.
Estimated Delivery Times
Delivery estimates begin after processing is complete and the order has shipped.
- Standard stationery mail within Canada: 3–9 business days
- Standard stationery mail to the United States: 3–10 business days
- Standard stationery mail to other available destinations: 3–10 business days
- Tracked stationery shipping within Canada: 2–8 business days
- Made-to-order products within Canada, the United States, or local production regions: 2–5 business days after production
- International made-to-order products: 5–12 business days after production
- Digital products: No shipping required
Delivery times are estimates, not guarantees. Postal delays, holidays, severe weather, customs processing, carrier disruptions, and other very official mail nonsense may affect delivery.
Tracking
Some stationery orders are sent by standard letter mail to keep shipping affordable. Standard mail may not include tracking.
A tracked shipping upgrade may be available at checkout.
Made-to-order products, including apparel, generally include tracking once shipped. When tracking is available, the information will be sent to the email address provided with the order.
Split Shipments
Items may arrive separately when an order contains different product types.
Stationery products are generally packed and shipped together from Ontario. Made-to-order products may ship separately from a production partner.
Receiving more than one package is completely normal. Your order is not breaking up with itself.
Customs, Duties and Import Fees
Where available, orders may use shipping options that include prepaid duties or taxes. However, customs procedures and import requirements vary by destination.
Unless explicitly collected at checkout, customers are responsible for any customs duties, import taxes, brokerage fees, or other government-imposed charges. These charges are determined by the destination country and are outside Paige Poutine’s control.
If you receive an unexpected request for payment, please contact hello@paigepoutine.com before paying so I can help review the situation.
Address Changes
Please check your shipping address carefully before submitting your order.
If you notice an error, contact hello@paigepoutine.com as soon as possible. Address changes cannot be guaranteed once an order has entered processing or shipped.
Additional shipping charges may apply if an order is returned because the address provided was incorrect, incomplete, or undeliverable.
Delayed or Missing Orders
Before reporting an order missing, please check your mailbox, community mailbox, porch, building mailroom, and with household members or neighbours who may have helpfully moved it somewhere mysterious.
If your order has passed its estimated delivery window, email hello@paigepoutine.com with your name and order number.
Untracked standard mail cannot be monitored while in transit. Additional waiting time may be required before a replacement or refund can be considered, as postal delays occasionally occur.
Questions
For shipping questions or help with an order, contact:
Paige Poutine
hello@paigepoutine.com