Frequently Asked Questions
Whether you’re wondering about processing times, product details, or how your order is packaged, this page covers the most common questions to help make your shopping experience simple, clear, and stress-free.
📦 Shipping & Delivery
Where do you ship?
Paige Poutine ships worldwide, where shipping is available.
Stationery items like stickers, prints, cards, and paper goods ship from Ontario, Canada.
Some non-stationery items, like apparel, may be made-to-order and shipped by a trusted production partner. These items may be produced regionally, which means they may ship from a facility closer to you instead of from Canada.
Digital products are delivered electronically and do not require shipping.
Please note that shipping availability may vary by product type, destination, or carrier.
How much is shipping?
Shipping costs depend on what you order and where it’s going.
You’ll see the shipping options clearly at checkout before you pay, so there are no surprise shipping charges at the end. Very rude behaviour, and we don’t do that here.
We may also offer free shipping when your order reaches a qualifying minimum. The free shipping amount may vary by location, promotion, or product type, but it will show automatically at checkout when your order qualifies.
Digital products do not have shipping charges.
How long does it take to process my order?
Processing time depends on the product type.
| Product type | Processing time |
|---|---|
| Stationery, stickers, prints, cards, and paper goods | 1–3 business days |
| Made-to-order non-stationery items, like apparel | 2–5 business days |
| Digital products | Usually available shortly after purchase |
During holidays, launches, or busy seasons, processing may take a little longer.
How long does delivery take once shipped?
Estimated delivery times after processing:
| Product type | Destination | Estimated delivery |
|---|---|---|
| Stationery / stickers / paper goods | Canada | 3–9 business days |
| Stationery / stickers / paper goods | United States | 3–10 business days |
| Stationery / stickers / paper goods | Everywhere else, where available | 3–10 business days |
| Tracked stationery upgrade | Canada | 2–8 business days |
| Made-to-order non-stationery items, like apparel | Canada / USA / local production regions | 2–5 business days after production |
| Made-to-order non-stationery items, like apparel | International | 5–12 business days after production |
| Digital products | Worldwide | No shipping required |
These are estimates, not guarantees. Postal delays, holidays, weather, customs, and other very official mail nonsense can occasionally slow things down.
Will my order have tracking?
Some stationery orders ship by standard mail to keep shipping affordable and may not include tracking.
Tracked shipping may be available as an upgrade at checkout.
Non-stationery items, like apparel, usually include tracking once they ship.
Will my items ship together?
Sometimes, but not always.
Stationery items are usually packed and shipped together from Ontario.
Made-to-order non-stationery items, like apparel, may ship separately from a production partner.
If you order different types of products, you may receive more than one package. Totally normal. Your order is not breaking up with itself.
Do I have to pay customs, duties, or import fees?
I do my best to ship orders in a way that avoids surprise fees whenever possible, including prepaid/DDP options where available.
Most customers should not see extra fees, but customs processing, border delays, and any government-imposed import charges are outside my control.
If something looks weird or you’re asked to pay an unexpected fee, please contact me so I can help check what’s going on.
What if my package hasn’t arrived?
First, please check your mailbox, community mailbox, porch, building mailroom, and with any housemates or neighbours who may have helpfully moved it somewhere mysterious.
If your package is past the estimated delivery window, email hello@paigepoutine.com with your order number and I’ll help you look into it.
For untracked standard mail, I may need to allow extra time before replacing or refunding, since postal delays do happen.
🔄 Returns, Refunds & Exchanges
Do you accept returns?
It depends on the item.
Stationery items like stickers, prints, cards, and paper goods may be returned within 14 days of delivery if they are unused, undamaged, and in original condition.
Made-to-order non-stationery items like apparel cannot be returned or exchanged for size, fit, colour preference, or change of mind because they are made just for you.
Buyers are responsible for return shipping unless the item arrived damaged or incorrect.
Original shipping costs are not refundable unless there was an issue with the order.
Digital products are final sale due to their instant-access nature.
That said, I still want you to be happy. If something arrives damaged, incorrect, defective, misprinted, or not as expected, please email hello@paigepoutine.com and I’ll help sort it out.
Can I return or exchange apparel or other made-to-order items?
Some non-stationery items, like apparel, are made-to-order through a production partner.
Because these items are created just for you, they can’t be returned or exchanged for size, fit, colour preference, or change of mind.
Please check the size chart and product details before ordering. Future you deserves peace.
What if my apparel or made-to-order item arrives damaged, defective, or incorrect?
If your made-to-order item arrives damaged, defective, misprinted, or incorrect, I absolutely want to help make it right.
Please email hello@paigepoutine.com within 30 days of delivery with:
- your order number
- a clear photo of the issue
- a photo of the packaging, if relevant
If something went wrong in production or shipping, I’ll review it and help with a replacement, refund, or other solution.
What if I entered the wrong shipping address?
Email me as soon as possible at hello@paigepoutine.com.
If your order has not shipped or entered production yet, I can update it.
If it has already shipped or gone into production, I may not be able to change the address.
Please double-check your shipping address before placing your order. Autocorrect is not your friend.
Can I cancel my order?
For stationery items, cancellations may be possible if the order has not shipped yet.
For made-to-order non-stationery items, cancellations may only be possible before production begins.
For digital products, cancellations are not available once the file has been delivered or accessed.
Email me quickly if you need help.
Can I apply a discount code after placing my order?
Discount codes need to be entered at checkout, and I can’t apply them afterward.
If a code isn’t working, send me a message before placing your order and I’ll help you sort it out.
🦊 Product Care
Are your stickers waterproof?
Please see the Product Care page for full sticker care details.
In general, stickers may be water-resistant, but handwashing is best if they’re used on water bottles or drinkware.
Dishwashers are tiny chaos tunnels.
How do I care for my item?
Care depends on the product type.
For sticker care, apparel washing instructions, print care, and tips to help your Paige Poutine goodies last longer, please visit the Product Care page.
Tiny cute things deserve proper care. Very official.
How should I wash apparel?
Please see the Product Care page for full apparel care instructions.
In general, wash inside out, use cold water, avoid bleach, and tumble dry low or hang to dry when possible.
Your shirt will appreciate the spa treatment.
🎉 Sticker Club & Bundles
What’s Sticker Club?
Sticker Club is my upcoming monthly subscription where you’ll receive exclusive, members-only designs. It hasn’t launched yet, but stay tuned for the official announcement!
Do you offer bundles?
Yes! I offer mix-and-match bundles at discounted prices so you can collect more designs without breaking the bank.
💬 Still Need Help?
How do I contact you?
Email hello@paigepoutine.com with your order number if you have one.
I’m happy to help with order questions, product questions, shipping concerns, or anything that has entered “wait, what?” territory.
Please allow a little time for a reply. Your message matters, and I’ll get back to you as soon as possible.